Policies
Booking Appointments:
-All new guests looking book any appointment block over 1hr and 15min are required to come in for a 15 minute consultation with the stylist they wish to visit before booking that appointment on a separate day.
-When booking an appointment online it is understood that you are choosing the amount of time for your services to the best of your ability and all stylists reserve the right to edit or reschedule your appointment (with notice) if they feel it is not an adequate amount of time for the services being requested at their own discretion. If we feel that someone is, in bad faith, taking advantage of our open online booking we reserve the right to effectively ban that person from MFK Hair Co.
-If you are unsure about what amount of time to book please text or email your stylist for assistance, or email us at booking@mfkhairco.com
Cancellation Policies:
-All guests are granted one "late notice" and one "no show" each free of charge, after that, the following policies take effect
-A "late notice" is cancelling your appointment less than 24 hours before your appointment time and will result in a 50% charge of the ticket
-A "no show" is not showing up to your appointment with no notice and will result in a 100% charge of the ticket
-We understand that sometimes, things happen, and we will try to be as accommodating as we can to extenuating circumstances (i.e. sudden illness, death of a loved one, serious emergencies, etc.) but if we begin to notice a pattern we do reserve the right to dismiss you as a client of MFK Hair Co.
Fixes and Refunds:
-MFK Hair Co. does not offer refunds, but if you are unhappy with the outcome of your appointment you have 7 days from the date of that appointment to come back in and have it corrected by the same stylist who you originally saw at no further charge